Refund & Return
Refund and Free Return Policy:
At Kinio Jewelry, your satisfaction is our top priority. We offer a hassle-free refund and free return policy to ensure your peace of mind.
Free Returns:
If you’re not completely satisfied with your purchase, you can initiate a return within 14 days of receiving your order. Simply contact our customer service team, and we’ll provide you with a prepaid return shipping label at no cost to you.
Refunds:
Once we receive and inspect your returned item, we’ll process your refund promptly. Refunds are issued to the original payment method used for the purchase. Please note that shipping fees are non-refundable.
Free Exchanges:
If you need to exchange your item for a different size, color, or style, we offer free exchanges. Contact our customer service team, and we’ll guide you through the exchange process and cover the shipping costs for your new item.
Defective or Incorrect Items: In the unlikely event that you receive a defective or incorrect item, please contact us immediately. We’ll make it right by arranging for a return and replacement at no additional cost to you.
We recommend reviewing our full refund and return policy on our website for more detailed information.
At Kinio Jewelry, we want you to be completely satisfied with your purchase. If you have any questions or need assistance, our friendly customer service team is here to help.